What is SchompWay?
Transparency. Integrity. Efficiency.
Mercedes-Benz of Farmington is known for our One Price. One Person. One Hour.® sales philosophy, but our world-class customer service continues long after the sale.
Our SchompWay service philosophy ensures that guests continue to be taken care of long after their purchase!
Transparency
Transparency means every guest receives an open and honest dialogue with their Technician and Service Advisor. When you service with Mercedes-Benz of Farmington, each guest will receive a Video Walk-Around of their vehicle. The Video Walk-Around allows you to hear recommendations from the technician who inspected your vehicle. We'll highlight repairs needed, provide a report on the vehicle's overall health, and give suggestions on what items need to be taken care of immediately and soon to minimize the risk down the road!
Integrity
Integrity means we give our guests all available information regarding their vehicle so they can make informed decisions. Your Service Advisor or Technician will contact you about any new information they discover regarding your car. This way, you can ensure you're making an informed decision about the next step
Efficiency
Efficiency means ensuring that all guests receive the same, consistent, world-class Mercedes-Benz of Farmington experience under any of our rooftops. A structured service process allows our service personnel to engage continuously with the guests, which creates an environment for quick, efficient service appointments
Expect the Text
Approve your vehicle service from the convenience of your smartphone. You can see and approve all maintenance and service items for your vehicle. Our service process is as follows:
- Complimentary Inspection Video
- Review Technician Recommendations
- Express Mobile Check Out
What is the Power of One® Philosophy?
At Mercedes-Benz of Farmington, we believe simplicity improves the vehicle purchase and ownership experience. We’ve invested in technology and training to simplify transactions and ensure a personalized, transparent, and efficient experience. We empower our guests throughout their vehicle ownership and provide a congruent guest experience across all departments—Sales, Finance, and Service. That’s the Power of One® philosophy.
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